All products are handmade and sold as described. While we do our best to accurately display colors and details, slight variations may occur due to lighting, screen settings, or the handmade nature of each piece.

Prices are subject to change without notice. We reserve the right to refuse or cancel orders at our discretion.

All sales are final unless otherwise stated in our Refund Policy.

Raven Lily is not responsible for lost, stolen, or delayed packages once they are marked as delivered by the carrier.

For questions, please contact:
ravenlilyshop@gmail.com

🔐 PRIVACY POLICY (PLAIN ENGLISH)

Privacy Policy

Your privacy is important to us.

When you place an order or contact Raven Lily, we may collect personal information such as your name, email address, shipping address, and payment details. This information is used solely to process orders, communicate with you, and provide customer support.

We do not sell, rent, or share your personal information with third parties, except as necessary to process payments or ship orders.

Our website may use cookies or similar technologies to improve your browsing experience and site functionality.

By using our site, you consent to this Privacy Policy.

If you have any questions, contact us at:
ravenlilyshop@gmail.com

Refund Policy – Raven Lily

Thank you for shopping Raven Lily. Because our jewelry is handmade and thoughtfully crafted, we maintain the following policy to ensure fairness and clarity.

All Sales Final

We have a no return, no exchange policy.

Due to the handmade nature of our jewelry, all sales are final, unless an item arrives damaged or broken.

Our prices are intentionally kept affordable, and we proudly offer free shipping. Because we cannot determine how jewelry is handled once worn, we are unable to accept returns or exchanges for any reason other than damage upon arrival.

Damages & Issues

Please inspect your order immediately upon delivery.

If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery so we can evaluate the issue and make it right.

To start a damage claim, please contact us at:
📧 ravenlilyshop@gmail.com

Eligibility for a Damage Claim

To be eligible, the item must be:

Unworn and unused
In the same condition as received
In original packaging, if applicable

If approved, we will provide instructions on how and where to send your item.
Items sent back without prior approval will not be accepted.

Non-Returnable Items

We do not accept returns for:

Sale items
Gift cards
Custom or personalized items
Items damaged after wear

Because our designs may include natural materials (such as feathers or stones), slight variations in color, shape, or texture are normal and are not considered defects.

Exchanges

We do not offer exchanges.

If a damaged item is approved for return, the appropriate resolution will be provided on a case-by-case basis.

Refunds

If a damaged return is approved and received, we will notify you once the item has been inspected.

Approved refunds will be issued to the original payment method.
Please note that processing times may vary depending on your bank or credit card provider.

Questions

For any questions regarding your order or this policy, please contact:
📧 ravenlilyshop@gmail.com

Handcrafted Jewelry Inspired by Nature and Meaning

TERMS & CONDITIONS

Terms & Conditions